You Can Help Make A Difference

This hurricane season has already been absolutely devastating, but it is always inspiring to see communities come together in times of such great tragedy to help those in need.

Beginning tomorrow, we will be collecting donations for our own impacted employees. Our employees may have different needs such as a warm meal, shower or assistance with getting to work.  If you have additional needs or able to assist, please add information to the Leave a Comment link below to begin interactive discussions with fellow employees.

Hurricane Irma: Important Update

Dear Employees

Hurricane Irma has left a trail of destruction across the Caribbean & many cities in Florida. Fortunately the Gods were smiling at Tampa and considering what we were facing, it turned out better than expected.

Our thoughts and prayers are with all the residents who’ve been impacted by this storm. The safety of our colleagues is of paramount importance and thankfully, all our employees are reporting safe at this time.

Also, since our Frontage and Lakeview offices were closed on Monday, September 11, 2017, our employees will be paid for Monday and will not be impacted with their personal time off (PTO).

We are in this together and appreciate your availability to work during the aftermath of Hurricane Irma.

If you have any questions or concerns, please contact your immediate manager/supervisor or write to HR4U@healthplan.com

Regards

Human Resources

Message from Jeff Bak

Dear Friends,

In these hours before the hurricane strikes, I wanted to send you all a note to let you know I look forward to the other side of this experience and cannot wait to share stories how we all came together for our familes, friends, communities, and each other. Tampa Bay and Healthplan Services have been through many storms during the past 45 years, and we have emerged Tampa Strong.

We do not need to fear because we will get through this side by side and step by step. As soon as Irma is an unpleasant memory, we will roll up our sleeves, fix what needs to be fixed, and move forward stronger and more together than ever.

I want you all to have important phone numbers that you will need during and after this:
* Emergency: 911
Animal Care & Control 813-272-5900
American Red Cross 813-348-4800
Code Enforcement 813-274-6600
Consumer Protection 813-635-8316
Consumer Assistance Hotline 800-227-8676
Emergency Management Department 813-272-6900
FEMA 800-621-3362
Fire Rescue – Non-Emergency 813-232-6805
Health Department 813-307-8074
Price Gouging Hotline 866-966-7226
Salvation Army Emergency Services 813-903-0944
Sheriff (HCSO) – Non-Emergency 813-247-0330
TJFS Main Number 813-960-1848
TECO power outages 877-588-1010
United Way Suncoast 813-274-0900

My cell phone number is 813-220-1222. Please call me if you need help or want to volunteer to help others.

Thank you. Stay safe and well.
Yours truly,
Jeff

Message of support from Wipro

Dear Team, As Irma approaches, you are in my prayers and thoughts. Jeff tells me Tampa and Wipro HealthPlan Services have been through many storms, and always emerged stronger by coming together. I have heard so many stories already of our  team members volunteering at shelters, helping neighbors and co-workers secure their homes, and selflessly seeing what you can do help others. Please know Wipro is with you. As we stepped up to provide help to Houston with Harvey, so, too, will we be there to help Tampa with Irma. From personal experience with you, I know you are an amazingly strong team of people. As you and Tampa have so many times before, you will emerge from this even more Tampa Strong.

Best prayers and thoughts,

Nagendra

Office Closure

Your safety is our priority!  As we continue to monitor Hurricane Irma’s track, we have made the decision to close both the Frontage and Lakeview Offices on Monday, Sept. 11, 2017.  Employees who were recently deployed to work from home should log in for their scheduled shift on Monday. 

The Office Closure Line will be updated periodically to reflect the status of the office.  This will be the main source of communication to employees.  During an inclement weather condition, please call the Office Closure Line 1-877-765-7911 for updated information.  We strongly recommend you keep this number on your mobile phone for easy access.

Please review all recent post to stay current on information regarding Wipro Benefit assistance, FAQ’s, etc.

 

Hurricane Tracker

Answers to frequently asked questions about Irma assistance, debris, etc.

  1. How can I apply for disaster assistance from the federal government?

The Federal Emergency Management Agency has declared that residents and business owners in Hillsborough, Pinellas, Pasco and more than 30 other Florida counties are eligible for disaster assistance for uninsured and under-insured damages resulting from Hurricane Irma. People in those designated areas may apply for FEMA’s Individual Assistance Program, which covers temporary housing, home repairs and other needs not covered by insurance. Residents in the affected ares can fill out an online questionaire at disasterassistance.com or call 1 (800) 621-3362. The damage and losses must have occurred as a result of Hurricane Irma, beginning on Sept. 4. To apply, you will need your Social Security number, a working phone number, your mailing address, the address and zip code of the damaged property, and your private insurance information. After applying, you can expect a call from FEMA to schedule an inspection to determine if you qualify for relief.

2. What should I do if I lost or found pets during the hurricane?

Many dogs, cats and other household pets ran off as Irma approached. And many are now turning up on the streets and in local animal shelters. A good place to start is to read or post to the Facebook pages of Lost and Found Pets of Hillsborough or its counterpart in Pinellas County. You can also check the lost and found page of humanesocietytampa.org.

In Hillsborough County, the Pet Resource Center may be able to help. Call them at (813) 744-5660. In Pinellas County, contact Animal Services at (727) 582-6200. If your pet is microchipped, contact the chip company and make sure your contact information is up to date. If you’re looking for your lost pet, you can also post an ad with your pet’s photo on Craigs List or the neighborhood website nextdoor.com. You can also post signs in your neighborhood, and visit local groomers or veterinary offices.

3. My neighbor has been running a generator all night long. Isn’t there some kind of noise ordinance that forbids that?

In normal circumstances, yes. But many local governments have some type of exceptions in their noise ordinances for generator use in the aftermath of a major storm, when residents are dealing with widespread power outages. Pinellas County, for example, has an exception for “noises resulting from equipment or operations incidental to the emergency repair of facilities or restoration of services such as public utilities.” The Pinellas County Sheriff’s Office has fielded about 20 generator noise complaint calls, and deputies have been told to give generator users wide latitude during the local state of emergency that has been in effect during and after Irma blew through the area, said Sgt. Spencer Gross, a sheriff’s spokesman. But that doesn’t mean generator users shouldn’t be considerate by situating generators as far away from their property line as possible and turning them off at night, if possible.

4. My fence fell over during the storm. Do I have to haul it to the dump myself?

Some local governments, including the cities of Tampa and St. Petersburg, have said they will collect items like downed fences as part of debris removal. Others, like Hillsborough County’s unincorporated areas, are limiting curbside pickup to vegetative storm debris (plants, branches, etc.). Crews will be out to pick up the items next week and in the weeks that follow.

Residents must place the items at the curb in separate piles from brush and yard waste, household appliances, and construction waste. Do not block access to storm water drains, utility boxes or roadways. Some waste disposal facilities will also be open for residents who want to transport waste themselves.

For more information, visit your local government’s waste removal department.

City of Tampa: (813) 274-8811. In unincorporated Hillsborough County, visit hcflgov.net/trash. In St. Petersburg call (727) 893-7398. In unincorporated Pinellas County, call (727) 464-7500. In Pasco County call (727) 847-2411.

5. Someone claiming to be an electric company employee came into my garage without my knowledge. Can power company employees enter someone’s property without notifying the owner?

No. Utility workers may need to work on personal property, but will never need to enter homes. Both TECO and Duke Energy employees all carry photo identification, which residents should ask workers for a photo ID if there are any questions concerning the person’s employment. They can also call the company’s customer service line to verify.

Wipro Benefit Hotline Number

We have established a benefits hotline number specifically to provide support and information for Wipro folks in the path of incoming Hurricane Irma.  The number is (800)850-8442.  This hotline will be manned 24 hours a day, 7 days a week for the next few weeks.  Employees and their families may call this number for assistance and information regarding their benefits.

In addition, while in queue the callers will hear recorded information they may find helpful, as follows:

Regarding your medical coverage, if you need:

  • Help Finding a UHC Network Care Provider:  Call customer care at (800)638-8024, which is also printed on the back of your medical ID card..
  • Early prescription refills: You can fill existing prescriptions early (one time, 90-day refill)* if necessary. For mail-order delivery service to impacted areas or any other questions related to their prescriptions, we encourage you to call the pharmacy number on the back of your ID card, or speak directly to a pharmacist about their situation in order to get an early refill, if necessary.
  • If you misplaced your medical ID cards, call 866-633-2446, 8 a.m. – 8 p.m. (in your local time zone), Monday through Friday. If you have a smartphone you can also download the free Health4Me™ app, for instant access to your ID card, network care providers, your personal health benefits and more. It’s a free download at the Apple iTunes App Store® and the Android Market on Google Play™.
  • There is a free emotional-support help line provided by Optum:  Call 866-342-6892 toll free, 24 hours a day, seven days a week, for as long as necessary. This service is free of charge and open to anyone. Specially trained Optum mental health specialists help people manage their stress and anxiety so they can continue to address their everyday needs. Callers may also receive referrals to community resources to help them with specific concerns, including financial and legal matters.

FAQ’s

  1. If I am working from home during the Hurricane, will I be liable for company equipment if I need to evacuate?Recommended Disaster Supply Kit for 7-14 days
    • 1 gal of water per person/per day
    • Hygiene items
    • Food items (non-perishable)
    • Prescriptions and First Aid Kit
    • Pet care items
    • Important documents
    • Sleeping items
    • Cash
    • Battery powered radio
    • Flash lights
    • Gas for vehicles
    • NOAA weather radio
  1. Who do I call if I have problems with connectivity?

Please contact Helpdesk at 813 289-1000 ext. 1102121

If you experience difficulty with your internet connections please contact your provider

If you continue to experience connectivity problems, please contact your manager

  1. Will I be paid if I am not able to connect?

Keep your manager informed of your work status for determination

  1. How do I qualify for remote work status?

September, 2017 Contingency – Hurricane Irma.  Your remote work status is determined by your department management, business needs, and your evacuation zone

  1. When will I receive my pay check?

HPS wants to ensure our employees are safe and prepared. We have taken the necessary steps to change the normal payroll schedule from Tuesday, September 12, 2017 to Friday, September 8, 2017. This is a one-time change to our payroll schedule to assist employees in this time of uncertainty

If you are enrolled in direct deposit or the ADP Aline card, expect to see funds deposited Friday, September 8, 2017

Employees receiving a live check will need to make arrangements to pick up their check at the Lakeview HR office. Checks are anticipated to arrive by 2:00 pm on Thursday, September 7, 2017

  1. Do I need to call out if the company is closed?

You will not be required to call out your absence for any days the company decides to remain closed. To check if the office is closed, please call 877-765-7911.

  1. What if the office is open, but I am not able to report to work, due to flooding or transportation problems, how will the attendance policy apply during Hurricane Irma?

Follow call out procedures if the office is open and you are not able to come to work. Absences or tardies during this time frame will not be counted towards corrective action process

  1. What if I report to the office on Monday and am not able to go back home, what support will HPS provide?

In case any of our employees are stuck in office and not able to return home, rest assured we will do our best to accommodate and ensure the safety of our employees before the situation improves.

Additional Information:

AmWell and Doctor on Demand Offer Free Medical Services to Those Affected by Hurricane Irma in FL Effective Immediately.

AmWell:

  • UHC members can download the AmWell app by texting AW to (617) 249-7410
  • Members can contact AmWell member support team at 1-855-818-DOCS (3627)
  • Free services will be for anyone affected by Hurricane Irma including those that have evacuated outside of the area.
  • To receive a visit at no cost, patients will need to apply coupon code IRMA. Valid through September 22, 2017

Doctor on Demand:

  • UHC Members can download the Doctor On Demand app, here. Members can contact Doctor On Demand’s member support team at 1 (800) 997-6196.
  • Free services will be for anyone affected by Hurricane Irma including those that have evacuated outside of the area.
  • To receive the visit at no cost, patients will need to apply promotion code IRMA2017 to their account. Valid through September 15, 2017.
  • Doctor On Demand is covering the cost of the visit, so insurance will not be billed. This is a temporary change in allowing promotion codes to be used by patients with insurance